Additional Information tab missing when custom approval task is configured

Products

• CA Identity Suite

Issue/Introduction

 

We have noticed that Additional Information tab is missing under Approvals in Tasks Module when we add custom approval task to the workflow event in the Identity Manager task.

 

This works as expected when the default "Approve Create User" it is only when we create a custom approval task that the tab disappears. 

 

 

 

 

Environment

Release :  Identity Portal 14.3 14.4

Resolution

Log into the Portal Admin GUI, navigate to Setup and select the IM connector and click the Restart button:

The Additional Information Tab should now show up as expected after restarting the connector:

 

 

Additional Information

In some instances this does not clear the problem up.  If this is the case restart the Portal application server.