pdm_configure overwrites the Visualizer configuration settings in the Visualizer App

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

PDM_Configure overwrites the Visualizer configuration settings in the Visualizer App.

We then have to re-apply all settings to make the Visualizer work.

Environment

Release : 17.3

Resolution

You can update the template files under NX_ROOT\site\cfg\viz, which will not be impacted during pdm_configure.

Once you apply the changes to the template files, then pdm_configure will re-create the files but with the information from these templates so you won't lose the changes.