Linux Agent Goes Down Intermittently | 'WS-read/1(The WebSocket stream was gracefully closed at both endpoints)'.

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation

Issue/Introduction

After upgrading to Automic Version 21.0.3,  the Linux Automic Agent gets disconnected intermittently.

The agent loses communication after running some jobs

Below are the messages from the agent's log.

20221102/002623.352 - U00003366 Connection to agent 'AGENTNAME' already exists (old connection 'CP009#00000022', new connection 'CP009#00000023').
20221102/002623.352 - U02003073 Agent Prozess 'AGENT, PID=37364' shutdown has been initiated.

20221102/002623.354 - U02000010 Connection to Server 'AUTOMIC/x.x.x.x:8443' terminated.
20221102/002623.354 - U02000355 CP selection has been finished but no suitable CP was found. Next, reconnect after '600' seconds.
20221102/002623.354 - U02000313 Communication error with partner '*SERVER', error: 'WS-read/1(The WebSocket stream was gracefully closed at both endpoints)'.
20221102/002623.354 - U02000010 Connection to Server 'AUTOMIC/unknown' terminated.
20221102/002623.354 - U02000355 CP selection has been finished but no suitable CP was found. Next, reconnect after '600' seconds.

20221030/002122.138 - U02000008 Job '<job_name>' with RunID 'xxxxxx' ended normally.
20221030/002122.139 - U02002040 Disconnected from '[::ffff:y.y.y.y]:<port>' (socket handle = '*ID5098').
20221030/002122.189 - U00029000 Report '66302438' for file '/opt/xxx/xxx/xxx/automic/v21/agent/bin/../temp/OAFxxxx.TXT' has been started.
20221030/002122.219 - U00029001 Report '66302438' ended normally.

Environment

Release: 21.0.3 and 21.0.4

Component: Automation Engine

Sub-Component: Unix/Linux Agent

Cause

Defect

Resolution

Workaround:

Restart the LINUX agent from AWI or server.

Resolution:

Update to a fix version listed below or a newer version if available.

Fix version:
Component(s): Unix/Linux Agent
Automation.Engine 21.0.4 HF1 - Available
Automation.Engine 21.0.5 - Available