When trying to register Symanted VIP Authenticator, following error is displayed.
In kibana ssp-factor msg, following is reported.
Exception during getCredentialInfoRequest VIP SOAP call: First Element must contain the local name, Envelope , but found html, org.apache.axis2.AxisFault: First Element must contain the local name, Envelope , but found html, First Element must contain the local name, Envelope , but found html
Release : 12.8
VIP Certificate has expired.
As a result, HTML response was returned instead of XML.
Use POSTMAN to "GET https://{{sspHost}}/{{apiPathTenant}}/admin/v1/VIPConfiguration" and your VIP Certificate will be returned.
{
"createdBy": {
"principalType": "CLIENT",
"principalId": "aaaaaa-bbbb-cccc-dddd-eeeeeeeeee",
"principalName": "defaulttenantclient"
},
"createdDateTime": "2022-01-01 01:23 PM UTC",
"vipAccountName": "OU=VIP,O=Symantec Corp,CN=PROD",
"vipCertExpiryDate": "01 March 2022"
}
The returned certificate is expired.
Please logon to VIP Manager then you can navigate to "Account" tab and at the right panel you would find Manage VIP Certificate.
Generate/Download VIP Certificate and install in VIP Auth Hub.