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VIP Authentication Hub - Registration of Symantec VIP Authenticator fails

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Article ID: 253514

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Updated On:

Products

VIP Authentication Hub

Issue/Introduction

When trying to register Symanted VIP Authenticator, following error is displayed.

In kibana ssp-factor msg, following is reported.

Exception during getCredentialInfoRequest VIP SOAP call: First Element must contain the local name, Envelope , but found html, org.apache.axis2.AxisFault: First Element must contain the local name, Envelope , but found html, First Element must contain the local name, Envelope , but found html

Environment

Release : 12.8

Cause

VIP Certificate has expired.
As a result, HTML response was returned instead of XML.

Resolution

Use POSTMAN to "GET https://{{sspHost}}/{{apiPathTenant}}/admin/v1/VIPConfiguration" and your VIP Certificate will be returned.

{
    "createdBy": {
        "principalType": "CLIENT",
        "principalId": "aaaaaa-bbbb-cccc-dddd-eeeeeeeeee",
        "principalName": "defaulttenantclient"
    },
    "createdDateTime": "2022-01-01 01:23 PM UTC",
    "vipAccountName": "OU=VIP,O=Symantec Corp,CN=PROD",
    "vipCertExpiryDate": "01 March 2022"
}

The returned certificate is expired.
Please logon to VIP Manager then you can navigate to "Account" tab and at the right panel you would find Manage VIP Certificate.

Generate/Download VIP Certificate and install in VIP Auth Hub.

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