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Action Item request for response via email is not handling line breaks properly in the formatting

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Article ID: 253469

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

When you are viewing the Action Item card in an email request for response to an Assignee for an Action Item, the Action Item Description text is displaying as one big run-on paragraph and is not handling line breaks properly. 

Steps to Reproduce: 

  1. Set up a Notification Template with multiple lines having line breaks 
  2. Create an Action Item and perform some activities to have an email notification generated 
  3. Open the email notification and view the message

Expected Results: The email should display the message with line breaks as defined in the Notification Template. 

Actual Results: The message is displayed without line breaks making it one big run-on paragraph. 

Environment

Release 16.1.0 

Cause

DE67257 

Resolution

Under review with Engineering. 

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