search cancel

Quick Date Today does not honor time zone setting in Credential Manager Reports

book

Article ID: 253458

calendar_today

Updated On:

Products

CA Privileged Access Manager (PAM)

Issue/Introduction

Challenge is with regards to reporting.  There appears to be a challenge with regards to how do they schedule reports in PAM. They are trying to run a report just before midnight US Eastern to send administrative activities of the day to PAM administrators. But this does not work. The report will only show the data from four hours, midnight to 4am UTC. When running the report interactively after 8pm on any given day, it will not show any data from today.

Environment

PAM 4.0.2

Cause

Conversion between UTC to the user preferred time zone had some issues due to overlapping of days. While using quick dates like 'Today'  it got translated differently based on time zones.

Resolution

This issue has been fixed on the PAM 4.1.2 release. 

Additional Information

A workaround could have been documented to generate reports in the UTC time zone.