Robot creates false cdm alarm

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We have a robot that we cannot explain why it created an alarm.

Robot called ##### create an alarm ‘STANDBY_SAP Disk Usage (%) on /#####/#####/##### for #####is at 90.08%’

The problem is this robot should not have created this alarm at all, as far as we can see.

 

Can you please help us to find out why this robot creates the alarm. This false alarm triggers a standby to check and solve disk issues at night.

We're using 20.4 CU4, cdm probe 6.82-MC

Environment

Release : UIM 20.4

Cause

plugin_metric not updated correctly 

Resolution

open the controller probe utility and run these callbacks:

reconfig_plugin_metric
_nis_cache_clean
_reset_device_id_and_restart