RU install fails at the CDB creation steps
Install log contains the following error
INFO [DeployThread] [DeployThread] task.install_CDB : failed
INFO [DeployThread] [DeployThread] Abort requested while running task: Configuring CA Service Management common tables
MDB log contains the following error
ERROR - The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: "The server selected protocol version TLS10 is not accepted by client preferences [TLS13, TLS12]". ClientConnectionId:36da7865-b7b3-40ba-bd4d-0c8d7c1e9882
CA Service Desk Manager 17.3
All Supported Operating Systems
1. Locate the scripts\CDB\jre\conf\security\java.security file from the location where you extracted the RU installer
2. Edit the file with a text editor
3. Locate the following section
jdk.tls.disabledAlgorithms=SSLv3, TLSv1, TLSv1.1, RC4, DES, MD5withRSA, \
DH keySize < 1024, EC keySize < 224, 3DES_EDE_CBC, anon, NULL, \
include jdk.disabled.namedCurves
4. Change to
jdk.tls.disabledAlgorithms=SSLv3, RC4, DES, MD5withRSA, \
DH keySize < 1024, EC keySize < 224, 3DES_EDE_CBC, anon, NULL, \
include jdk.disabled.namedCurves
5. Save changes
6. Delete the %temp%/casm folder
7. Re-run the RU installer