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Update pam dataset URL's

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Article ID: 253379

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Updated On:

Products

CA Process Automation Base CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

We implemented SSL across our service management products (including pam) over the weekend. We've updated the PAM global dataset variables and new PAM processes are using the updated datasets. 

However, existing PAM processes are still using the old non-SSL ports and urls. Is there a way to update these tickets/processes before they'll fail?

Environment

Release : 4.3

CA Process Automation

Resolution

  • Suspend the OLD PAM Process. 
  • Reset the JavaScript operator which takes the values from Dataset. 
  • Resume the process. 
  • It will read the values again from dataset and execute from there.