CCS: SilentInstallLauncher.exe exited with error code -3

Products

• Control Compliance Suite Standards Server
• Control Compliance Suite

Issue/Introduction

Control Compliance Suite (CCS)

When using the Ansible scripts to install the CCS Application server silently, it fails with the following error:

SilentInstallLauncher.exe exited with error code -3 

 

Environment

Release : CCS 12.6.0 and 12.6.1

Cause

You are using a named SQL instance and the parameters in the secureConfig.enc and the CCS_Suite.xml are not set properly to use a SQL named instance.

Resolution

In the secureConfig.enc file:

The SQL database hostname and instance name need to be on the same line (in the hostname\\instance_name format) for the ProductionSQLserverHost parameter and the ReportingSQLServerHost parameters, and also the ProductionSQLInstanceName and ReportingSQLInstanceName parameters need to be left blank.  The ProductionSQLPortNumber and the ReportingSQLPortNumber need to remain blank as well.

See the example below:

In the CCS_Suite.xml file:

Under the settings name CSI.AppServerDatabaseParameters section, the property "SQL Server" needs to have the SQL_hostname\Instance_name listed, and the property "Instance Name" needs to remain empty.  

This also needs to be set correctly in the settings name CSI.ReportingServerDatabaseParameters section, the property "SQL Server" needs to have the SQL_hostname\Instance_name listed, and the property "Instance Name" needs to remain empty.  

See the example below: