Rally: unable to view user details as a subscription admin

Products

• Rally SaaS

Issue/Introduction

When your users won't load or doesn't load the contents, it is usually due to a corrupt filter setting which prevents the board from loading.  Filters are saved as a Preference on a per-user basis.  To clear the potentially corrupt filter setting, you can delete the filter preference.  Each user experiencing this issue will need to walk through the process to clear their own preference. This can also resolve issues for the Team Board's other views such as Cycle Time. 

Environment

Release :

Resolution

1. On your dashboard or a custom page, add the "Custom HTML" app from the App Catalog.
2. Paste the Preference Deleter code from this URL into the HTML section of the Custom HTML app. and <Save>.
3. You will be prompted to enter the Preference Name, enter: data-table-default/-200016
4. Make sure there are no beginning or ending spaces in the entry and click Find Preference.
5. For each preference that is found, please click the Delete button and confirm Delete Preference Permanently.
6. Once you have deleted all preferences, click the Find Preference button again and ensure that you see a popup box titled Preference Not Found.
7. Logout immediately (don't navigate to any other page, so as not to save any additional preferences).
8. Now when you login the filter is gone from the Users page should load.