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Auth Connector showing connectivity errors to handful of IP addresses in GGBDO

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Article ID: 253302

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Updated On:

Products

Web Security Service - WSS

Issue/Introduction

Auth connector servers reporting that they cannot connect to following IP addresses: 

109.68.60.145
109.68.61.151
109.68.62.151

Firewall rules are in place to allow connections to these ranges.

Auth Connector errors only reported since end of October 2022.

Environment

Auth Connector

Cause

Disaster recovery testing in GGBLO/GGBDO triggered this.

Resolution

Ignore connectivity warnings as they are cosmetic in nature.

Additional Information

With recent disaster recovery exercise in UK, GGBDO took a lot of user traffic it would not usually handle.

When DR testing completed, we brought GGBLO back to full capacity and shut down a number of pods in GGBDO 

No user traffic was sent to the shut down pods in GGBDO but Auth Connector still knows about them from recent activity, and hence the AC keeps trying to talk to pods that are down.

Althought they can be safely ignored, we are looking to clean up the stale connections faster.