data_engine probe stops forwarding queue multiple times per day

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

 

Prior to update (20.4.0), we observed the data_engine probe periodic hang ups. It would stop forwarding queue messages and become 'yellow' in the Hub status.

After installing the update, which went very smooth, the data_engine hang ups became much more frequent. The probe currently hangs like this multiple times per day, once every few hours.

I attached data_engine log taken during the hung state.

 

Environment

Release : 20.4

Resolution

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/20-4/installing/pre-installation-planning/install-and-configure-your-database-software/oracle.html

 

update Oracle DB

processes = 1600

sessions   = 2200

 

and make sure you are using the correct version of Oracle Instant Client.