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Macro to set the sla violation state


Article ID: 253223


Updated On:


CA Service Management - Service Desk Manager


Is there any macro that sets the sla violation state as not violated, after adjusting the ticket time


Release : 17.3


A custom macro will need to be created for this.  Reviewing some of the "out of the box" macros might help to provide some direction as you design your custom macro.  

Take a look at this condition macro:  Request/Incident/Problem exceed completion date

It is possible the date you need to use is a different one but this might show you how it could be done.

And this macro shows how to set the SLA Status: Set SLA Violation = Violated