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APM - ERROR Could not instantiate class [com.wily.apm.tess.supportability.TessPerformanceLogFileAppender]

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Article ID: 253208

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Updated On:

Products

CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

When starting up MOM and Collector Enterprise Managers, seeing the below error in em.log

 

Debug options:
    file:/tmp/.options not found
!SESSION 2022-10-17 17:27:14.230 -----------------------------------------------
eclipse.buildId=M20060629-1905
java.version=1.8.0_322
java.vendor=Temurin
BootLoader constants: OS=linux, ARCH=x86_64, WS=gtk, NL=en_US
Framework arguments:  -product com.wily.introscope.em.product
Command-line arguments:  -consolelog -product com.wily.introscope.em.product

!ENTRY org.eclipse.osgi 4 0 2022-10-17 17:27:15.473
!MESSAGE Bundle [email protected] not found.
log4j:ERROR Could not instantiate class [com.wily.apm.tess.supportability.TessPerformanceLogFileAppender].
java.lang.ClassNotFoundException: com.wily.apm.tess.supportability.TessPerformanceLogFileAppender cannot be found by com.wily.log4j_1.2.17
       

 

Environment

Release : 10.7.0

Resolution

https://knowledge.broadcom.com/external/article?articleId=233459#/

This should help resolving the EM log  Error message:

"java.lang.ClassNotFoundException: com.wily.apm.tess.supportability.TessPerformanceLogFileAppender cannot be found by com.wily.log4j_1.2.17'