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ASM is not sending any alerts

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Article ID: 253178

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Updated On:

Products

CA App Synthetic Monitor

Issue/Introduction

The ASM is not sending any alerts even when the ASM is alerting and yet no email alert are sent. last time ASM alert went out successfully is 10-11, after that, no more alerts are being sent.

Environment

Release : SAAS

Resolution

Fix has been deployed in the production ASM. Monitors with reminders should now be getting alerts. Confirmed with our reproducing monitors. 

There is also a major overhaul of the alerting code to fix known bugs around group alerting logic is underway within ASM DEV team currently (scheduled for next major release),