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Newly created Users in Spectrum are not able to log into OneClick

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Article ID: 253176

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Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction

Newly created Users in Spectrum are not able to log into OneClick

Environment

Release : Any

Cause

For this particular issue, OneClick is configured to use LDAP. The new Users that were created are not in LDAP.

Resolution

When OneClick has been configured to user LDAP, Users that are not in LDAP need to have the "Allow user to log in with Spectrum password, If local authentication fails then go for LDAP authentication" set to "yes" in the LDAP Configuration subview of the User model.

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