Okta REST API Explore and Correlate Returning No Results - Identity Manager

Products

• CA Identity Suite
• CA Identity Manager

Issue/Introduction

When performing an Explore and Correlate (E/C) operation against an Okta REST API endpoint, the task may complete successfully but return zero entries. This issue is typically caused by a misconfiguration in the API response settings for the User resource within Symantec Identity Manager.

Environment

Identity Manager 14.5

Cause

The Okta API configuration is missing the required "Response Type" definition for the User resource. Without this, the Identity Manager cannot correctly parse the Okta REST API response, resulting in zero entries being returned during exploration.

Resolution

To resolve this issue, update the API response configuration settings:

1. Log in to the Identity Manager Management Console.
2. Navigate to API Configuration.
3. Select Overriding Request and Response Configuration.
4. Locate the Response Configuration section for the User resource.
5. Set the Response Type to JSON Array.
   
   
   
6. Save your changes.
7. Deploy the configuration changes to the environment.

Additional Information

To speak with a customer representative or a Support Engineer see Contact Support. Scroll to the bottom of the page and click on your respective region.