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Modern Financial Cost Plan Unable to Export to CSV

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Article ID: 253159

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

A user is not able to export records less than 500.

 

Environment

Release : 16.0.2

Resolution

Try one or more of the following steps:

1. Enable browser Developer Tools > Network to review if an HTTP error 500 is response is given.

If so, check if the user receives a browser popup message stating there is a slow-running script.
If so, select the 'Wait' option instead of cancelling the script.

2. Navigate to the cost plan and have the details/data finish loading.

If there is a view corruption, remove and re-add a column.
The view is not able to be rendered due to the script error.

3. Retry the Export to CSV.