Intermittently fails to allow log in with LDAP
Once in a while Spectrum will not allow people to log in. I wait a few minutes or the time of getting locked out and it lets me in.
Release : 21.2.x, 22.2.x
LDAP server connection times out and has to retry
Please check with your network team or the LDAP admin to see what is causing this.
Enable login debug in oneClick admin page:
Go to the administration tab, then in the grey bar at the top select debug, then on the left, select web server debug page (runtime).
Scroll down to
SSORB Security SP and turn it on
At the bottom, hit apply.
Debug is written to the tomcat log
(stdout.log on windows, catalina.out on Linux)
Oct 28, 2022 08:01:23.040 (https-oneClick-443-exec-20) (SecuritySP) - Authenticating user with external directory server: 93180
Oct 28, 2022 08:01:23.088 (https-oneClick-443-exec-20) (SecuritySP) - Getting user by search: sAMAccountName=93180
Oct 28, 2022 08:01:33.134 - Connection timed out: javax.naming.CommunicationException: javax.naming.CommunicationException: ldapcom:636 [Root exception is java.net.SocketTimeoutException: connect timed out]
Oct 28, 2022 08:01:33.134 (https-oneClick-443-exec-20) (SecuritySP) - Closing directory context