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cohesity probe will not start.

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Article ID: 253044

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

The UIM cohesity_monitor probe does not start though we have tried activating it multiple times.

Environment

Release : 20.4

Cause

Oct 27 07:33:15:176 [Data Collector - lvncohesity, cohesity_monitor] Unexpected fatal error occurred during data collection against DataCollector for lvncohesity
Oct 27 07:33:15:177 [Data Collector - lvncohesity, cohesity_monitor] java.lang.IllegalAccessError: Cannot generate token with provided credentials.
 at com.nimsoft.probe.storage.cohesity_monitor.inventory.data.provider.client.CohesityHttpClient.requestToken(CohesityHttpClient.java:82)
 at com.nimsoft.probe.storage.cohesity_monitor.inventory.data.provider.AlertDataProvider.getAlerts(AlertDataProvider.java:36)
 at com.nimsoft.probe.storage.cohesity_monitor.inventory.InventoryServiceImpl.getInventory(InventoryServiceImpl.java:24)
 at com.nimsoft.probe.storage.cohesity_monitor.ProbeMain.getUpdatedInventory(ProbeMain.java:338)
 at com.nimsoft.probe.framework.genprobe.GenInventory.update(GenInventory.java:117)
 at com.nimsoft.probe.framework.genprobe.GenSession.updateInventory(GenSession.java:145)
 at com.nimsoft.probe.common.ctd.CtdSession.doInventoryUpdate(CtdSession.java:257)
 at com.nimsoft.probe.common.ctd.ProbeDataCollector.executeSessionUpdateInventory(ProbeDataCollector.java:1008)
 at com.nimsoft.probe.common.ctd.ProbeDataCollector.execute(ProbeDataCollector.java:215)
 at com.nimsoft.probe.storage.cohesity_monitor.graph.CohesityDataCollector.execute(CohesityDataCollector.java:56)
 at com.nimsoft.vm.collector.DataCollector.run(DataCollector.java:151)
 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
 at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:308)
 at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:180)
 at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:294)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
 at java.lang.Thread.run(Thread.java:748)

Resolution

provide the correct credentials for the cohesity storage device.