SDM: multiple capa_US.properties 404 Not Found in the Browser F12 Console tab

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Starting from RU 16, errors appear in the F12 Developer Console and Network tabs related to missing capa_en.properties/capa_en_US.properties (In Portuguese env the file is capa_pt.properties) files being called.  Checking the NX_ROOT\bopcfg\www\wwwroot folder, only the capa.properties file exists.

Environment

Release : 17.3 RU 16 and RU 17

Cause

This is caused by a change in the behavior of a library which is designed to look for capa.properties, capa_xx.properties, etc. These errors DO NOT have any impact on SDM or capa help, since capa.properties is found and loaded.

Resolution

To avoid these errors:

1. Go to NX_ROOT\bopcfg\www\wwwroot

2. Create the following empty files in the wwwroot folder:

capa_en.properties

capa_en_US.properties

3. Run: pdm_webcache -H

4. Remove the cache from the browser.