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Symantec VIP Manager 'Forgot your password' link is missing

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Article ID: 252988

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Updated On:

Products

VIP Service

Issue/Introduction

The Forgot your password link is missing from the VIP Manager login page. 

Resolution

This Forgot your password link is available when accessing VIP Manager directly in the cloud (https://manager.vip.symantec.com). 

The Forgot your password link is not available to administrators accessing VIP Manager through your organization's VIP Manager IdP on the Enterprise Gateway. This link may be available from your IdP if accessing VIP Manager through  3rd-party single sign-on.  

Direct access to VIP Manager in the cloud (https://manager.vip.symantec.com) can be blocked by adding VIP administrators to a VIP Administrator group where Allow Direct Sign-In is set to No. These group members will receive an error when attempting to log in (or using the password reset) directly in the cloud.