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Email sending fails sporadically with SMTP_MSG_RCPTTO SMTP_MSG_DATA Protocol error

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Article ID: 252922

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Randomly, on a node with a multiple Email notifications set at Uproc level, some Emails are not sent properly and the following appears in the universe.log:

|ERROR|X|IO |pid=p.t| u_send_mail| SMTP_MSG_RCPTTO: Error for recipient [email protected] with SMTP server SMTPSERVER on port 25 (9) (SMTP: 2)
|ERROR|X|IO |pid=p.t| u_send_mail| SMTP_MSG_DATA: Protocol error with SMTP server SMTPSERVER on port 25 (-1) (SMTP: 250)
|ERROR|X|IO |pid=p.t| u_send_mail| SMTP_MSG_MAILFROM: Protocol error with SMTP server SMTPSERVER on port 25 (8) (SMTP: 0)
|ERROR|X|IO |pid=p.t| NOTIFY_SMTP| [node] NOTIFICATION_EMAIL [SEND ERROR 7] / Dollar Univer$e: [Completed] [] [XXX] [UPROC] [NODE] [3745562] [8100530] [0029928] [X]

Environment

Release : 6.x

Component: Dollar Universe Application Server

Functional area impacted: Email notifications set at Uproc level

Cause

Defect

Resolution

Solution:

Update to a fix version listed below or a newer version if available.

Fix version(s): 
Component: Application Server (DUAS Node)
Will be fixed on Dollar Universe 6.10.111 - planned release in February 2023
Will be fixed on Dollar Universe 7.0.11 - planned release in January 2023