ICA console is only accessible on its host server

Products

• Information Centric Analytics

Issue/Introduction

The Information Centric Analytics (ICA) console loads when accessed directly on the application server but is inaccessible from any client.

Environment

Release : 6.x

Component: Microsoft Internet Information Services

Resolution

To resolve this issue, first determine the correct URL to access the server hosting the ICA application. To determine the correct port, open the Internet Information Services (IIS) Manager and navigate in the Connections pane to <host> > Sites > RiskFabric. In the Actions pane under the Edit Site heading, click on Bindings. In the Site Bindings window, note the Type, Host Name, Port, and IP address to which the site is bound. The syntax to be used for the URL is:

http[s]://<hostname or IP address>[:port]

If the URL entered in the client browser is correct, confirm the application server can be reached from the client by running either of the following commands:

Command Prompt

TELNET <host> <port>

PowerShell

Test-NetConnection -ComputerName <host> -InformationLevel "Detailed" -Port <port>

If the server is unreachable, determine whether a firewall or proxy rule is the cause. A network packet capture utility like Wireshark can also be used to trace packets sent by the client to the IIS server.