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CloudSOC SpanVA is in a Degraded State


Article ID: 252781


Updated On:


CASB Securlet SAAS


Client's SpanVA is in "Degraded" State

Client notices themselves or Audit Engineering ran a SpanVA health check - and CASB Support notified Client 



Some common causes for SpanVA degraded state.

1. SpanVA to CloudSOC log upload failures due to corporate Network/FW restrictions not allowing required connectivity to GCP URL:

2. SpanVA resources (CPU/Mem/Disk) may be insufficient for amount of logs being fed from multiple data sources. (over utilized example)

3. Issue with format of logs from one or more data sources:

4. Above list is not all inclusive. Just some of the most common reasons. Coordinate with CASB Support if above does not help resolve issue.