search cancel

U00064019 The Automation-Engine is not configured correctly for using the external password.

book

Article ID: 252702

calendar_today

Updated On:

Products

CA Automic Workload Automation - Automation Engine CA Automic One Automation

Issue/Introduction

Windows job is ending FAULT_OTHER - Start impossible. Other error.

Details show:
U00064019 The Automation-Engine is not configured correctly for using the external password.

All users are unable to run this job, regardless of permissions

Environment

Release : 12.3, 21.0

Cause

Login object has a password vault selected that is not AutomationEngine and the system is not set up to use the password vault selected

Resolution

Check the Password Vault setting on the Log object.

If your company is not using a Password Vault or the system is not setup for the specific Password Vault selected, change this to AutomationEngine and enter a password.

You can check if the system is set up for a Password Vault by looking at the ucsrv.ini file to see if anything is in the libpath= setting.  Here is the setup documentation for using a password vault: https://docs.automic.com/documentation/WEBHELP/English/all/components/DOCU/21.0.4/Automic%20Automation%20Guides/Content/AWA/Admin/PWVaults.htm#link6