search cancel

Process Automation does not start with Assistive Technology not found error

book

Article ID: 252692

calendar_today

Updated On:

Products

CA Service Desk Manager

Issue/Introduction

PAM does not start. The following errors are recorded in c2o.log

2022-10-11 16:20:57,928 ERROR [com.optinuity.c2o.c2oserver.ServerManager] [ Initialization] Initialization of Server Manager Failed, will retry booting up - 
java.awt.AWTError: Assistive Technology not found: microsoft.flows.rpa.desktop.uiautomation.JavaBridge
 at java.awt.Toolkit.loadAssistiveTechnologies(Toolkit.java:807)
 at java.awt.Toolkit.getDefaultToolkit(Toolkit.java:886)

...

Environment

Product: Process Automation Base

Release : 4.3

Resolution

Edit the accessibilities.properties file under the PAM jdk folder\jre\lib comment out the assistive_technologies parameter using a # like

#assistive_technologies=...

save the change and start PAM