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Request for unknown module key 'Broadcom Inc: d6c7731c3951c24f3c08c99797ed6a643d48aa20' err -11 when loading PAM SC

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Article ID: 252651

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Updated On:

Products

CA Privileged Access Manager - Server Control (PAMSC)

Issue/Introduction

Trying to start a given version of PAM SC in Redhat, the following error may appear

Request for unknown module key 'Broadcom Inc: d6c7731c3951c24f3c08c99797ed6a643d48aa20' err -11

There is documentation for this specific error related to trying to load PAM SC in the context of a Secure boot enabled system. See for instance

https://knowledge.broadcom.com/external/article?articleId=142199

However in some cases Secure Boot is apparently not enabled and the message is still there

Environment

PAM SC 14.1 on Redhat systems above 5.6

Cause

If Secure Boot is not enabled or the machine is nor UEFI-Enabled, then the message may be ignored and it is just an indication that Secure Boot is not active.

 

Resolution

The error may be ignored if Secure boot is not enabled in the system. If seos fails to load, one should look at possible previous or subsequent messages for information about the issue

Additional Information

If there is a doubt whether Secure Boot is enabled or not in the system experiencing the problem, it may be verified by installing mokutil and running mokutil --sb-state. If system lacks uefi partition it will come back with Failed to read SecureBoot. Another possibility is checking whether directory/sys/firmware/efi is present in the system or using efibootmgr to obtain information about the UEFI variables. If any of these commands fail, this is a likely indication that Secure Boot is not active and therefore any message regarding key may safely be ignored