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Older support tickets cannot be viewed once they are closed.

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Article ID: 252634

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Older support tickets cannot be viewed once they are closed.

Environment

Release : 12.3.9

Resolution

In order to view all the closed cases a new view needs to created choosing 'Status equals Closed'. This will show all closed cases.

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