How to allow access to your ICDm cloud domains via temporary read-only access for Support Engineers.
For troubleshooting purposes you want to allow Technical Support Engineer to review your configuration while working on an issue.
To provide Technical Support temporary read-only access follow these steps:
Respond back to the Support Technician you're working with that temporary, read-only access has been granted.
A YouTube video demonstrating these steps can be found here: https://www.youtube.com/embed/UCFKnqvDJto
Below Active Access Profile on the SaaS Support Access Settings window you can see the role assigned to the support engineer's access as a View Role.