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Agents are frequently disconnecting from collectors

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Article ID: 252563

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Updated On:

Products

DX Application Performance Management

Issue/Introduction

On premise DX platform  21.7

agents disconnect from the manager and after serval minutes connect again.

When this issue occurs, we see metric gaps in the APM UI. Metrics gaps are for all metrics for agents. Also many agents showing this metrics gaps.

Agents are connecting to Cloud Proxys and Cloud Proxys are connecting to DX platform.

Environment

Release : 21.7

Resolution

When we have Connecting agents to the cloud proxy using WSS protocol instead of HTTP. and Connecting cloud proxy to the DX platform using WSS protocol, we did not observe any gaps on a couple of agents that we have configured.

Based on this our proposed solution is to convert current agents to use WSS protocol.