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Update ticket through Web Service methods

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Article ID: 252561

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

Which method to use to update tickets of SDM from another system,

like the update status, log comments, etc?

 

Environment

Release : 17.3

Resolution

Regarding the web services methods to update ticket attributes, the following methods could be used:

- changeStatus
- createActivityLog

CA Service Management - 17.3 > Reference > CA Service Desk Manager Reference Commands > Technical Reference > Web Services Methods

CA Service Management - 17.3 > Reference > CA Service Desk Manager Reference Commands > Technical Reference > Web Services Business Methods > changeStatus

CA Service Management - 17.3 > Reference > CA Service Desk Manager Reference Commands > Technical Reference > Web Services Business Methods > createActivityLog method