Recreate the pdm_tomcat.log when it's loo large

Products

• CA Service Desk Manager

Issue/Introduction

In case of the pdm_tomcat.log has grown to be very large due to some reason, the following steps
would be applied to recreate it.

Environment

Release : 17.3 and up

Resolution

The jsrvr.log file logs the information related to tomcat and to increase the log level of jsrvr.log:

pdm_log4j_config -f SDM_WEB -l DEBUG -a -s 300MB

 

To set the default settings:

pdm_log4j_config -f SDM_WEB -l ERROR -a -s 30MB

 

Then restart Tomcat.

 

Stop Tomcat:     

pdm_tomcat_nxd -c stop

 

Checks Tomcat service status:      

pdm_tomcat_nxd -c status

 

Rename or delete the pdm_tomcat.log.

 

Starts Tomcat:

pdm_tomcat_nxd -c start

 

Checks Tomcat service status:

pdm_tomcat_nxd -c status

 

Check the behavior of both logs: pdm_tomcat.log and jsrvr.log.

Additional Information

Increase logging for Service Desk Web Services, Export, and Attachments - Article ID: 137240