API role with additional Incident Access setup gives "Unsupported condition operator type : EQUALS_MULTIPLE_INCIDENT_STATUS" error
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API role with additional Incident Access setup gives "Unsupported condition operator type : EQUALS_MULTIPLE_INCIDENT_STATUS" error

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Article ID: 252536

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Updated On:

Products

Data Loss Prevention Data Loss Prevention Enforce

Issue/Introduction

Integrating Enforce with API server with an additional Incident Access setup (for specific status only) to API user role results in an error: 

14 Oct 2022 10:31:23,473- Thread: 114 INFO [com.symantec.dlp.login.spring.SymantecFormAuthenticationProvider] User 'Server_API_User' is authenticated via form based authentication
14 Oct 2022 10:31:23,598- Thread: 114 FINE [com.vontu.jpapersistence.spring.data.proxy.CustomInfrastructureAdvisorAutoProxyCreator] Creating implicit proxy for bean 'scopedTarget.sessionAuthenticatedUser' with 0 common interceptors and 1 specific interceptors
14 Oct 2022 10:31:23,630- Thread: 114 WARNING [com.symantec.dlp.incidentwebapi.IncidentApiRestErrorHandler] Unsupported condition operator type : EQUALS_MULTIPLE_INCIDENT_STATUS

In addition, the API server show error status 500 “Unexpected Server error occurs. Please refer to log for details”.

Environment

Release: 15.8 

Components: Data Loss Prevention Enforce, API server

Resolution

A fix is delivered in DLP version 16.0, and in Hotfix_15.8.00307.01004_Server