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Current Integration Framework Status: Offline after drive full CA Service Operations Insight

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Article ID: 252490

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

CA Service Operations Insight not running after drive 100% full

EventManagementMidTierConnector running on host X
EventManagementMidTierConnector Connector Version 4.2.0.33.20220122
CAServiceOperationsInsightServiceDiscovery running on host X
CAServiceOperationsInsightServiceDiscovery Connector Version 4.2.0.188.20170906
UniversalConnector running on host X
UniversalConnector Connector Version 4.2.0.33.20220122

Environment

Release : 4.2

Resolution

We confirmed some of the xml files in resources\Configurations folder are empty.  

Customer had an old backup of the SOI folder so we copied the xml files from it to the  resources\Configurations folder and start the CA SOI Integration Services.