Tracing the Centralized Agent Upgrade
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Tracing the Centralized Agent Upgrade


Article ID: 252361


Updated On:


CA Automic Workload Automation - Automation Engine CA Automic One Automation


If something goes wrong during the Centralized Agent Upgrade, or CAU, how can it be traced?


The CAU can only be traced when turning on a trace before going through the upgrade.  Here are the steps to trace this:

  1. Login to client 0
  2. Go to the Administration perspective and to Agents
  3. Right-click the agent you are planning on upgrading and choose Advanced
  4. Change tcp/ip from 0 to 9, confirm that "Memory trace" is not checked and hit Apply
  5. Run the upgrade on the agent


If the upgrade is not successful, create a case with Support and send both the agent 01.txt log file and the agent 00.txt log file as well as the agent 00.txt trace file for Support to look at