1602 - user cancelled the installation. [msi001602] while trying to deploy anti virus software to agent machines.

Products

• CA Client Automation - IT Client Manager

Issue/Introduction

1602 - user cancelled the installation. [msi001602] while trying to deploy anti virus software to agent machines. 

Environment

Release : 14.5.CU4

Resolution

The MSI error 1602 Means "User cancels installation".

You could try to install you anti virus product manually on  a machine using the following command-line:

msiexec /i "C:\NameofMSI.msi" /L*V "C:\log\mymsi.log"

This will created a Windows Installer log file. Look through it and see if you can spot your 1602 error or any errors for that matter.

And are you sure that the anti virus software is installed correctly even though you receive the 1602 error?. Check if software installed on the machine but you have 1602 error. 

This is also seen if you are upgrading the anti virus software - if the software was currently running on the target computer, 
some files would be locked for editing and the software exists with its own error code, 1602.