Importing the SEP Agent for MacOS into the SMP Console is failing with Error while parsing .pkg
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Importing the SEP Agent for MacOS into the SMP Console is failing with Error while parsing .pkg

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Article ID: 252147

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Updated On:

Products

Client Management Suite IT Management Suite

Issue/Introduction

We had installed the ULM Update in KB 235538, but were still having issues with the SEP for MacOS import. 

This error is seen in the SMP Logs:

Error while parsing .pkg: Failed to load 7z.dll, file is missing in local directory or in 'C:\Program Files\Common Files\Altiris\7z.dll' dir.

Resolution

We added NTFS permissions for Everyone to C:\Program Files\Common Files\Altiris, and that allowed the Import to complete successfully.  The App ID did have Full Control of this folder previously, so were not sure why this worked.