"(FATAL) : [sm-xpsxps-04610] Process is already running " error message observed when we execute "XPSSweeper -a" utility.

Products

• CA Single Sign-On
• CA Single Sign On Agents (SiteMinder)

Issue/Introduction

A customer observed the below error message when we were running the  "XPSSweeper -a" utility to check the integrity errors.

"(FATAL) : [sm-xpsxps-04610] Process is already running."

As part of troubleshooting the issue, we tried to start and stop the Policy Server to move further.

But when we tried restarting the Policy Server after stopping it, we observed the message below.

Failed to create smexec logs at /XX/XX/siteinder/ps/log/smexec.log location.
Siteminder Policy Server started

Also, when we tried to touch /XX/XX/siteminder/ps/log/test using the "touch" command, we observed permission denied error messages.

Environment

Environment:

12.8 SP6a Policy Server and also Applicable to all the supported releases.

Cause

Usually we observe these errors for various reasons but here the logs directory had a mis-set permission which caused the above mentioned error behavior.

Resolution

Fixing the logs directory permissions allowed the policy server and the " XPSSweeper -a" utility to run as expected without any errors.