The SSA installation has failed
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The SSA installation has failed

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Article ID: 252115

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Updated On:

Products

CA Workload Automation AE CA Workload Automation AE - Scheduler (AutoSys)

Issue/Introduction

Windows 2012 Server

The installation of AutoSys Workload Automation is finished, but some errors occurred during the install.  Please see the installation log for details.

Encountered fatal error:
    [CAUAJM_E_101100] The SSA installation has failed. For more information, refer to the SSAInstall.log file under the TEMP directory.

Encountered below warnings during installation:
[CAUAJM_W_101103] The SSA executable \bin\csamconfigedit not found.

Post-installation logs will be written to:
    C:\Program Files\CA\WorkloadAutomationAE/Logs/AutoSys_Workload_Automation_<Install_time_stamp>.log
    C:\Program Files\CA\WorkloadAutomationAE/Logs/cawa_installer_12_10_2022_22_48_49.log

Also seeing the below error messages in the installation log:

2022-10-12 22:50:14,200 [installer] DEBUG com.ca.wla.ae.installer.common.WindowsRegistry - Running command: [cmd.exe, /c, reg query   "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment"  /v CASHCOMP(X86)]
2022-10-12 22:50:14,341 [installer] INFO  com.ca.wla.ae.installer.util.CommandUtil - Read output stream = 
2022-10-12 22:50:14,341 [installer] INFO  com.ca.wla.ae.installer.util.CommandUtil - Read output stream = 
2022-10-12 22:50:14,341 [installer] INFO  com.ca.wla.ae.installer.util.CommandUtil - Read error stream = ERROR: The system was unable to find the specified registry key or value.
2022-10-12 22:50:14,341 [installer] DEBUG com.ca.wla.ae.installer.util.CommandUtil - RetVal =1
2022-10-12 22:50:14,341 [installer] DEBUG com.ca.wla.ae.installer.util.CommandUtil - RetVal =1
2022-10-12 22:50:14,341 [installer] INFO  com.ca.wla.ae.installer.common.WindowsRegistry - Return:null
2022-10-12 22:50:14,341 [installer] DEBUG com.ca.wla.ae.installer.common.componenthelper.AEUtilities - env CASHCOMPX86=null
2022-10-12 22:50:14,341 [installer] DEBUG com.ca.wla.ae.installer.util.FileUtil - Does file exists?\bin64\csamdependencyinstall64.exe : false
2022-10-12 22:50:14,341 [installer] DEBUG com.ca.wla.ae.installer.util.FileUtil - Does file exists?\bin\csamdependencyinstall : false
2022-10-12 22:50:14,341 [installer] INFO  com.ca.wla.ae.installer.common.componenthelper.SSAUtil - checking application dependency
2022-10-12 22:50:14,341 [installer] INFO  com.ca.wla.ae.installer.common.WindowsRegistry - Windows_Registry_Key : regkey-  "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment"  /v CSAM_SOCKADAPTER 
2022-10-12 22:50:14,341 [installer] DEBUG com.ca.wla.ae.installer.common.WindowsRegistry - Running command: [cmd.exe, /c, reg query   "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment"  /v CSAM_SOCKADAPTER]
2022-10-12 22:50:14,481 [installer] INFO  com.ca.wla.ae.installer.util.CommandUtil - Read output stream = 
2022-10-12 22:50:14,481 [installer] INFO  com.ca.wla.ae.installer.util.CommandUtil - Read output stream = 
2022-10-12 22:50:14,481 [installer] INFO  com.ca.wla.ae.installer.util.CommandUtil - Read error stream = ERROR: The system was unable to find the specified registry key or value.
2022-10-12 22:50:14,481 [installer] DEBUG com.ca.wla.ae.installer.util.CommandUtil - RetVal =1
2022-10-12 22:50:14,481 [installer] DEBUG com.ca.wla.ae.installer.util.CommandUtil - RetVal =1
2022-10-12 22:50:14,481 [installer] INFO  com.ca.wla.ae.installer.common.WindowsRegistry - Return:null
2022-10-12 22:50:14,481 [installer] DEBUG com.ca.wla.ae.installer.common.componenthelper.AEUtilities - CSAM_SOCKADAPTER=null

Environment

Release : 12.0

Resolution

Need to set the CASHCOMP and CSAM_SOCKADAPTER environmental variables and re-run the install

NOTE: The default CASHCOMP and CSAM_SOCKADAPTER values are set to:

CASHCOMP= C:\Program Files (x86)\CA\SC

CSAM_SOCKADAPTER=C:\Program Files (x86)\CA\SC\Csam\SockAdapter