High memory utilization in SOI connector server

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

We're facing high memory utilization on SOI connector server. The memory utilization goes to 90%

 

 

Environment

Release : 4.2

Resolution

Procedure for disable cache at the Global Level  :-

1) Disable group cache at Global Group Configuration (by default Application level Group cache is disabled)

2) Update \CA\SC\EmbeddedEntitlementsManager\config\server\server.xml

 

To reflect paging being enabled by changing

<paged>false</paged>

to

<paged>true</paged>

3) Use the port 3268 rather than 389 (I think, you are already using 3268 port, if so, skip this step)

4) Restart “iGateway” service and then “CA SOI UI Server” service

 

Once above changes are made, observe the behavior, if in case problem still exists, then 

1) Enable “Group Cache” at “Application Group Configuration” section and restart both iGateway & UI services