High CPU usage when 500+ exclusions are used
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High CPU usage when 500+ exclusions are used

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Article ID: 252083

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Updated On:

Products

Endpoint Protection Endpoint Security

Issue/Introduction

With the Endpoint agent installed, CPU usage is high for ccSvcHst.exe. 

Environment

Release : 14.3 RU5

Cause

More than 500 exclusions are configured in the White List policy for this device group. 

Resolution

Reduce the combined exclusions to 500 or less. 

Additional Information

Symptoms:

1. In procmon log will find ProfileManagement.dat file is being read over & over again.

C:\ProgramData\Symantec\Symantec Endpoint Protection\14.3.8268.5000.105\Data\Config\ProfileManagement.dat

2. ProfileManagement.dat will likely also be quite large, 50Mb+