Unable to export xlsx files. Content is exported as .xls files instead.
Release : Service Desk Manager (SDM) 17.3 RU17
Manual post install tasks not completed to enable .xlsx
First verify that files ahdtop.html, export.js and std_list.js have a date of 09/12/2022
ahdtop.html is located inside C:\Program Files (x86)\CA\Service Desk Manager\bopcfg\www\htmpl\default
export.js and std_list.js are located inside of C:\Program Files (x86)\CA\Service Desk Manager\bopcfg\www\wwwroot\scripts
The purpose of this is to validate installation.
Open command prompt as administrator and run the commands:
pdm_options_mgr -c -s use_legacy_export -v "No" -a pdm_option.inst
pdm_options_mgr -c -s use_legacy_export -v "No" -a pdm_option.inst -t
Restarted Service Desk service
Clear the cache
The exported data file will be .xlsx
Updated pdm_exporter.exe will be included inside of 17.3RU18
Defects DE66696 and DE66697