AwE-9999 no jobIdMap entry for parent

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

The following error can occur in the RmiServer.log in all versions of Applications Manger and can additional be seen in the client gui 9.4.2 and below...

ErrorMsg: AwE-9999 Internal error (8/3/22, 1:00 PM)
Details: 15374914 no jobIdMap entry for parent: 15374905

Environment

Release : 9.3 and 9.4

Cause

The errors are informational errors only that occur because of an inactive job with conditions.  The conditions are not able to evaluate because the job is inactive.  The internal error is thrown when the job refresh cycle sees a job that has a status of STG SKIP, it then tries to check its parent process flow to see if it is running, in which case it will immediately set the jobs status to SKIPPED.  The "no jobIdMap entry for parent" occurs because the refresh updates come in out of order and the jobs in the process flow come in before the process flow itself, so it gets the exception trying to check the status of the process flow.

Resolution

The errors can be ignored and the issue will resolve itself the next time the job is checked.  This is only a view issue and does not cause any job processing issues.