Invalid or unsupported name for clientInfo in jobs after upgrading
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Invalid or unsupported name for clientInfo in jobs after upgrading

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Article ID: 251828

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

Time Slicing and Update Aggregated Data jobs error after upgrading to 16.0.3:

ERROR 2022-10-10 10:57:17,666 [Dispatch Time Slicing : bg@xxx (tenant=clarity)] niku.blobcrack (clarity:user:session:Time Slicing) Blobcrack Error
java.sql.SQLClientInfoException: Invalid or unsupported name for clientInfo.
                   at oracle.jdbc.driver.OracleConnection.setClientInfoInternal(OracleConnection.java:308)
                   at oracle.jdbc.driver.OracleConnection.setClientInfo(OracleConnection.java:278

Environment

Release : 16.0.3

Cause

ojdbc6.jar and ojdbc7.jar files added to the Clarity lib folder and although this was probably working in previous releases, it looks like it is causing the issue in 16.0.3.

Resolution

Removed ojdbc6.jar/ojdbc7.jar from the Clarity lib folder. These are not OOTB jar files.