How to find Service Level Agreement for Email Security.cloud (SLA)

Products

• Email Security.cloud

Issue/Introduction

The definitions set out in the Agreement will apply to this SaaS Listing document.

This SaaS Listing describes Email Security.cloud (“Service).

Table of Contents:

1: Technical/Business Functionality and Capabilities
o Service Overview
o Service Features
o Supported Platforms and Technical Requirements
o Service Software Components

2: Customer Responsibilities

3: Entitlement and Subscription Information
o Charge Metrics

4: Customer Assistance and Technical Support
o Customer Assistance
o Technical Support
o Maintenance to the Service and/or supporting Service Infrastructure

5: Additional Terms

6: Definitions

Exhibit-A Service Level Agreement(s)

Resolution

To find out what the Service Level Agreements and other information on working with the CA/Broadcom Support team please read the below PDF. 

https://docs.broadcom.com/doc/email-security-cloud-saas-listing-november-2021