How to find Email Security Cloud Service Level Agreement (SLA)

Products

• Email Security.cloud

Issue/Introduction

The definitions set out in the Agreement will apply to this SaaS Listing document.

This SaaS Listing describes Email Security.cloud (“Service).

Table of Contents:

1: Technical/Business Functionality and Capabilities
o Service Overview
o Service Features
o Supported Platforms and Technical Requirements
o Service Software Components

2: Customer Responsibilities

3: Entitlement and Subscription Information
o Charge Metrics

4: Customer Assistance and Technical Support
o Customer Assistance
o Technical Support
o Maintenance to the Service and/or supporting Service Infrastructure

5: Additional Terms

6: Definitions

Exhibit-A Service Level Agreement(s)

Resolution

To find out what the Service Level Agreements and other information on working with the CA/Broadcom Support team please read the below PDF. 

Email Security.cloud SaaS Listing

The latest document can be downloaded from "Product Legal Documentation" list in our support product page.

Email Security.cloud Product page 

Service Level Targets:
https://knowledge.broadcom.com/external/article?articleNumber=381821