How to find Email Security Cloud Service Level Agreement (SLA)
Article ID: 251652
Updated On:
Products
Issue/Introduction
The definitions set out in the Agreement will apply to this SaaS Listing document.
This SaaS Listing describes Email Security.cloud (“Service).
Table of Contents:
1: Technical/Business Functionality and Capabilities
o Service Overview
o Service Features
o Supported Platforms and Technical Requirements
o Service Software Components
2: Customer Responsibilities
3: Entitlement and Subscription Information
o Charge Metrics
4: Customer Assistance and Technical Support
o Customer Assistance
o Technical Support
o Maintenance to the Service and/or supporting Service Infrastructure
5: Additional Terms
6: Definitions
Exhibit-A Service Level Agreement(s)
Resolution
To find out what the Service Level Agreements and other information on working with the CA/Broadcom Support team please read the below PDF.
Email Security.cloud SaaS Listing
The latest document can be downloaded from "Product Legal Documentation" list in our support product page.
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