Illegal Software Policy operation: An evaluation of the policy is already ongoing. [SDM001728]

Products

• CA Client Automation - IT Client Manager

Issue/Introduction

Software Policy are no more not evaluated/activated.

When trying to manually evaluate a Software Policy, following error appears :

 

Illegal Software Policy operation: An evaluation of the policy is already ongoing. [SDM001728]

Environment

Client Automation - All Version

Cause

This problem could occur if plugin "Software Delivery manager: policy manager (sdmgr_pm)" is not running on the Domain Manager.

Resolution

Execute following command to start SD Policy Manager plugin on the Domain Manager

caf start sdmgr_pm

Additional Information

On Domain Manager 5 sd_taskm.exe process should be running (PolMan, TaskMan, InstMan, RepMan et NotMan).

for the 5 plugins which could be seen in "caf status" output

[35] Software Delivery manager: installation manager (sdmgr_im)
[36] Software Delivery manager: notification manager (sdmgr_nm)
[37] Software Delivery manager: policy manager (sdmgr_pm)
[38] Software Delivery manager: replication manager (sdmgr_rm)
[39] Software Delivery manager: task manager (sdmgr_tm)

If one of the 5 plugins is not running it could be started with one of these commands :

caf start sdmgr_im
caf start sdmgr_tm
caf start sdmgr_nm
caf start sdmgr_rm
caf start sdmgr_pm