Autosys 12.0 SP1 windows installable getting hung
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Autosys 12.0 SP1 windows installable getting hung

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Article ID: 251554

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

Windows installer is getting hung when we run in our environment, per log looks like it is unable uninstall modify registry older visual C++ redist in server.
When i my manually try to uninstall from appwiz.cpl it is asking for visual studio 2008,2010 disks.
I tried with both 12.0 & 12.0 SP1 installable and it is getting hung.

As its hung for more than hr in initial page terminated install.

1. Anyway we can make autosys install skip uninstalling older vcredist and their registry seems corrupted?

From the logs

2022-09-27 05:43:32,454 [Thread-46] INFO  com.ca.wla.ae.installer.mm.action.InstallVisualStudioRedributable - visual studio redistributable exists: vcredist2010_x64
2022-09-27 05:43:32,454 [Thread-46] INFO  com.ca.wla.ae.installer.common.WindowsRegistry - Windows_Registry_Key : regkey-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{282975d8-55fe-4991-bbbb-06a72581ce58} 
2022-09-27 05:43:32,454 [Thread-46] DEBUG com.ca.wla.ae.installer.common.WindowsRegistry - Running command: [cmd.exe, /c, reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{282975d8-55fe-4991-bbbb-06a72581ce58}"]
2022-09-27 05:43:56,239 [Thread-46] INFO  com.ca.wla.ae.installer.util.CommandUtil - Read error stream = ERROR: The system was unable to find the specified registry key or value.
2022-09-27 05:43:56,239 [Thread-46] DEBUG com.ca.wla.ae.installer.util.CommandUtil - RetVal =1
2022-09-27 05:43:56,239 [Thread-46] DEBUG com.ca.wla.ae.installer.util.CommandUtil - RetVal =1

 

Environment

Autosys 12.X

 

Cause

The server had multiple version of Visual C++ runtime libraries installed.
Some of these installation were corrupted and the client had to resolve this issue.

Resolution

I would say you have two options at this point at the C++ runtime libraries are not produced by Broadcom>
1) Work with your Windows Admin and Microsoft to properly uninstall the Microsoft Visual C++ runtime libraries so we can do the install.
2) Plan on setting up a new clean system with a fresh install and plan to export your EEM, WCC and Autosys configurations to the new server.